COVID-19 Update

June 1, 2020

AMQ Shipping Fully Resumed

Our warehouse operations restored operations on Monday, May 18 and is now shipping all orders. There may be some lead time delays in the next two weeks; please work with our Orders team on delivery dates when placing orders.

We recognize that there’s a phased approach to re-opening states and businesses across the country, and there may be limitations to where we can ship. Please work with our Customer Care team on adjusting your ship date if you are not yet able to receive shipments.

Please note: Our administrative teams are still on reduced hours until further notice, so you may experience slight delays in email response times.

All standard terms apply


Orders may be cancelled within 48 hours of order placement in writing via email. Orders are not officially cancelled until a confirmation is sent via email from AMQ. Please send cancellation requests to

Returns and Exchanges

We do not accept returns or exchanges on products; sales are final once acknowledgments are sent. If a product is ordered by mistake or other issue arises, contact us at

Cleaning AMQ Products

A few points specific to the Coronavirus Disease 2019 (COVID-19):

  • According to the CDC, transmission of COVID-19 to persons from surfaces contaminated with the virus has not been documented. Transmission of COVID-19 apparently occurs through respiratory droplets.
  • The CDC has advised that the most effective method for preventing the spread of viruses and germs is to follow handwashing protocols.
  • Download cleaning instructions for specific AMQ surfaces.
  • Cleaning 3F felt products

Joey Rewards Travel

If you have booked a trip through Joey Rewards and would like to cancel, please reach out to the Joey customer service team at 1-866-397-8326 or