Account Coordinator

Customer Care + Orders

Santa Clara, CA

Company

AMQ is a growing, agile and dynamic furniture manufacturer in the contract furniture industry, owned by Steelcase, inc. Operating at the intersection of the A&D community, commercial real estate and small to midsize growing businesses around the country, we offer flexible, mobile and height adjustable furniture for contemporary and growing companies.

Overview

This position is the hub of our account activity and a dynamic part of AMQ team. Assists with on-going or new accounts in conjunction with Sales and cross-functional teams. This includes providing customer service, converting and tracking orders, and servicing accounts. Works knowledgeably within AMQ Solutions; with clients and other professionals to accomplish successful completion of account work/project.

Essential Functions, Duties and Responsibilities

  • Project & In-Stock Order Processing
  • Submitting PO's to vendors
  • Order Acknowledgements to customers
  • Requesting 50% deposits from customers
  • Review backorders and set up split shipments
  • Reviewing vendor acknowledgments and updating ERP system
  • Backup for Punch & Warranty Fulfillment when needed
  • Interface with customers on a daily basis and respond quickly to external and internal customer needs
  • Ensure accuracy of paperwork and maintain electronic files and order status report
  • Coordinate with customers and AMQ warehouse personnel for will-call shipments
  • Day to day scheduling of in-stock shipments
  • Process in-house requests for mockup, demo and showroom orders
  • Attend AMQ Solutions meetings and training sessions and participate in team meetings and events to promote team effectiveness and synergy.
  • Predictable, reliable, and prompt attendance.
  • Interact with coworkers on-site, attend meetings; be available for in-person communication.
  • Ability to handle stress, focus, give attention to detail & learn new task quickly.
  • Be organized and meet deadlines.
  • Work as a team and exhibit effective communication with team members.

Works closely with Sales/Territory Managers to serve diverse and sometimes difficult and demanding clients, in addition to assisting Account Managers. This person will face unexpected problems and deadlines as well as numerous interruptions. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.

Job Knowledge, Skills & Abilities

  • Product knowledge; project management experience; excellent customer service skills; professional oral and written communication skills; strong organizational and time management skills; basic math skills; attention to detail; self-motivation; resourcefulness; ability to function in team environment; positive and professional attitude. Sense of urgency and drive.
  • Knowledge of internal ordering systems desired.
  • Working knowledge of Microsoft Suite (Word, Excel, Outlook).

Experience/Education

  • Associate degree or equivalent from a two-year college
  • At least three years industry-related experience preferred

AMQ Solutions provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.



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