Account Coordinator

Customer Care + Orders

Rancho Cucamonga, CA

Overview

This position is the hub of account activity and a dynamic and integral part of AMQ team. Daily tasks include customer service, converting and tracking orders and working with regular and new accounts in conjunction with Sales and cross-functional teams. Success requires acquiring in-depth product knowledge to work seamlessly with internal and external customers, vendors and associates in guiding projects to successful completion.

Essential Functions, Duties and Responsibilities:

  • Interface with customers daily, responding quickly to external and internal customer needs
  • Project and in-stock order processing
  • Reviewing vendor acknowledgments and updating ERP system
  • Backup for punch and warranty fulfilment when needed
  • Ensure accuracy of paperwork and maintain electronic files and order status report
  • Day-to-day scheduling of in-stock shipments and coordination with customers and AMQ warehouse personnel for will-call shipments, demo, showroom and mock-up requests
  • Work closely with Sales/Territory Managers and customers to serve diverse and sometimes difficult and demanding clients, amidst unexpected interruptions

Job Knowledge, Skills & Abilities:

  • Excellent customer service skills and both written and verbal communication
  • Ability to be predictable, reliable, and deadline-oriented
  • Bring positive interactions with coworkers both on-site and virtually
  • High aptitude for a fast-paced work environment with excellent organizational skills
  • Attention to detail, ability to focus and learn new tasks quickly
  • Working knowledge of Microsoft Suite (Word, Excel, Outlook)

Experience/Education:

  • Associate degree or equivalent from a two-year college
  • At least three years industry-related experience preferred

AMQ Solutions provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.



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