Product Warranty

10 Years on all products, with approved labor on Seating, KINEX and ACTIV

Terms in effect for orders placed as of September 16, 2019

For warranty claims, please contact the AMQ Customer Care team at cc@amqsolutions.com or call (877) 807-0370.

Warranty Overview

10 years, including parts and approved labor*

ACTIV
KINEX
Seating

*Labor reimbursement must be approved by our Customer Care team at cc@amqsolutions.com

10 years, parts only:

All other products

AMQ warrants that its products are free from defects in materials and workmanship for the life of the product, except as set forth below. This warranty applies to AMQ Products delivered in North America: United States, Canada and Mexico. The warranty is valid from the date of delivery to the original End User and is non-transferable. AMQ will repair or replace with comparable product, at its option according to the reimbursement table on page 2 any product, part or component which fails under normal use. End User means the final purchaser acquiring a product from AMQ or an AMQ Authorized Reseller for the purchaser’s own use and not for resale or distribution.

This warranty is based on normal installation and use of the product in an 8-hour shift.

This warranty does not apply to:

  • Damage in shipment caused by a carrier
  • Defects caused by improper installation
  • Products subject to improper use and conditions
  • Customer modifications to the product
  • Any product that has been modified, altered, tampered with or repaired by any person other than an authorized
    representative of AMQ Solutions
  • Normal wear and tear (professional use 8 hours per day, 40 hours/week)
  • Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded.

AMQ Solutions will replace the product if the claim is approved.

AMQ Solutions obligation under this warranty is limited to replacing any product or part that it determines to be defective after inspection by its authorized representative, following receipt of written notice of the defect from the purchaser within the warranty period. This warranty shall apply to the original purchaser only, is non-transferable, and is not applicable outside the United States, Canada, and Mexico.

Freight Claims
Freight Claims must be filed within 10 calendar days from the date of delivery. Pictures of damaged goods and the original cartons are required and must accompany the claim.

Product Design
The right is reserved by AMQ Solutions to make changes in design and material, as well as discontinuance of parts and units when such action is deemed to be an improvement in design, function and/or construction.

Download AMQ Warranty (PDF)